Born into poverty, John Lewis was orphaned at the age of seven when his father died in a Somerset workhouse. Dreaming of a better life, the young man travelled to London at the start of what would become a retail revolution. From early years as a draper's apprentice, we see how Lewis's first pokey little business opened on Oxford Street in 1864, and expanded as an emerging middle class embraced the department stores as a recreational experience.
Prize-winning biographer Victoria Glendinning has had full access to the company and family archives to write this eye-opening story. She captures the toxic relationships that unfolded between Lewis and his two sons, Spedan and Oswald, as they collided over the future of their retail empire - their worst moments including emotional blackmail, face-slapping and a kidnapping - and much litigation between father and both sons.
Yet the family never broke up and Spedan's vision of a Partnership model to act as an ethical corrective and foster a community of happier, more productive workers was eventually realised and survives to this day.
With riveting personal detail, this brilliant group biography captures a rags-to-riches story and a tempestuous family saga, all unfolding against the dramatic social and political worlds of nineteenth-century London. The book concludes with an assessment of the position John Lewis holds in British sensibilities, and whether John Lewis and institutions like it have a place in our future.