PART 1: Have you just been promoted and are now responsible for staff for the very first time? Does the thought of managing your colleagues and friends worry you? How will you deal with conflict? How will you give praise and criticism? Managing People for the First Time is written for all new managers who suddenly have the responsibility for staff management thrust upon them. It offers no-nonsense techniques to enable you to make an immediate positive impact on your staff and to hit the ground running in your new managerial career. Quickly learn how to: Understand the manager s role; Prepare for day one; Manage former friends and colleagues; Manage people who are older than you; Learn from your mistakes; Deal with conflict.
PART 2: Do you long to be in control of your business and personal life but always feel obliged to put others first? Are you worried about standing up for yourself? Do you always shy away from conflict situations? Do you lack self-confidence? If you answer yes to any of these questions, then Become Assertive provides the perfect answer. Packed with useful tips and practical guidance, and written in an entertaining, easy-to-read style, this book will show you how to master your own emotions and take control of your relationships with others. Topics covered include: Being assertive, not aggressive; Standing up for your rights; Doing things your way; Giving and taking criticism; Looking and sounding confident; Controlling your relationships.